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Privacy- and cookie statement

The privacy policy below applies to all site visits, transactions and agreements with Hardcorevapers B.V., Willem Fenengastraat 16a, 1096 BN Amsterdam, Kvk 66399955.

Version: 1.0 (May 25, 2018)

We respect the privacy of the visitors to our website and ensure that the personal information you provide is treated confidentially. How we exactly do this, and what personal data we collect from you for which purposes, you can read below.

The use of personal data

When you are using our website we obtain certain information from you. That may be your personal data. We only keep and use the personal data provided by you directly, in the context of the service you request (for example via the contact form or for creating an account), or of which it is clear that they are provided to us to be processed. We will not use your personal data for other purposes, unless you have given permission in advance for this or we may or must do so on the grounds of the law.

Purposes of use

In order to provide you with the best possible service, Hardcorevapers B.V. save your personal data in certain cases. Hardcorevapers B.V. uses your personal data for:

  • granting access to our website;
  • using the functionalities on our website;
  • the execution of agreements, transactions and services;
  • relationship management, including contacting you if you request it;
  • obtaining insight into the use of our website;
  • product and service development;
  • if necessary, retrieve unlawful conduct with regard to Hardcorevapers B.V., its relations and its employees.

Description of personal data

For the above purposes we will process the following personal data from you:

  • name and address details;
  • sex;
  • e-mail address;
  • (mobile number;
  • IP address;
  • technical browser information;
  • cookie ID;
  • click and surf behavior.

Retention periods

We do not store your personal data longer than is necessary to achieve the objectives stated in this privacy and cookie statement.

Confidentiality & provision to third parties

We deal confidentially with your personal data. We do not provide the personal data we collect through our website to third parties for direct marketing purposes of these parties. Furthermore, we will not provide the information you provide to other parties, unless you have given prior permission for this, this is necessary in the context of the execution of the agreement or we may or must do so on the basis of the law.

The data we have collected from you (via both forms and Google Analytics) can be viewed by our website builder: Edit4U Webservices B.V .. This with the aim to maintain and improve our website. We have signed a processor agreement with them.

Data security

Hardcorevapers B.V. uses careful security procedures for the protection of the processed data, inter alia to prevent unauthorized persons from gaining unintended access to these data. This way we ensure that only the necessary persons have access to your data and that access to your personal data is protected.

Cookies

Cookies are used on our website to:

  • enable functionalities of the website and to protect the website (technical or functional cookies);
  • analyze the use of the website and, on that basis, improve the website (analytical cookies);
  • to make it possible to share our website via social media (social media cookies).

Cookies are small information files that can automatically be stored on or read from your device when you visit a website (including a PC, tablet or smartphone). This is done via the web browser on the device. The information that a cookie obtains about your use of the website can be transferred to secure servers of Hardcorevapers B.V. or that of a third party.

Technical or functional cookies

The main purpose of cookies is to save you time and effort. For example, if you customize a web page to suit your personal preferences or if you are navigating in a website, cookies will remember the chosen settings and preferences for future use. When you visit the website again later, the previously entered data can be retrieved by the cookies, so that you can easily use the possibilities of the website as you have previously set. We use the following technical cookies:

  • Cookie: Session cookie

Name: Randomly generated number and letter combination.

Function: This 1st party website session cookie is used to keep information about every visit to the website and thus enable the core functionality of the website. This cookie does not contain personal information, and only applies to the duration of the visit. As soon as a user closes the web browser, this cookie is deleted.

Retention period: End of the session

  • Cookie: Cookie notice

Name: accept_cookie

Function: This 1st party cookie is set by our website to record the consent of the user for the use of cookies. This prevents the cookie banner from reappearing every time the user visits our website. This cookie does not keep any personal information.

Storage period: 1 year

Analytical cookies

In addition, these website cookies are used for tracking statistics, so that we can gain insight into the use of our website and the effectiveness of our campaigns. We use the following analytical cookies:

Cookie: Google Analytics

Name: _ga

Function: This 3rd party Google Analytics persistent cookie is used to distinguish users when collecting information about the following page visits. This cookie helps us to determine which website areas need to be improved and with this _ga cookie it is not possible for us to personally identify a user because no personal information or data is kept.

Storage period: 2 years

  • Cookie: Google Analytics

Name: _gat

Function: This 3rd party Google Analytics session cookie is used by Google Analytics to monitor the search speed in the direction of their servers. This cookie helps us to determine which website areas need to be improved and with this _gat cookie it is not possible for us to personally identify a user because no personal information or data is kept.

Storage period: 10 minutes

  • Cookie: Google Analytics

Name: _gid

Function: This 3rd party Google Analytics persistent cookie is used to distinguish users when collecting information about the following page visits. This cookie helps us to determine which website areas need to be improved and with this _gid cookie it is not possible for us to personally identify a user because no personal information or data is kept.

Storage period: 1 day

               Social media cookies

To make it possible for you to share our information on this website via the various social media channels we use the following cookies: 

  • Cookie: Intercom
    Name:2564027670
    Function: This cookie issued by Heap Analytics is used to track user behavior on the Website, which allows Intercom to better understand how users are using the Website.
    Storage period: 2 year
  • Cookie: Intercom
    Name: gtm_id
    Function: We use the tool for providing chat and call based services to our customers and prospects.
    Storage period: 8 year
  • Cookie: Intercom
    Name: intercom-id-jxatta1w
    Function: Intercom enables us to offer a live chat feature on our website. This cookie attempts to remember a user such that they may continue their conversation between different pages of the site, and resume the conversation on repeat visits to the site.
    Storage period: 1 year
  • Cookie: Intercom
    Name: intercom-id-tx2p130c
    Function: Intercom enables us to offer a live chat feature on our website. This cookie attempts to remember a user such that they may continue their conversation between different pages of the site, and resume the conversation on repeat visits to the site.
    Storage period: 20 year
  • Cookie: Intercom
    Name: intercom-lou-tx2p130c
    Function: Intercom Session tracking for various HCV products. Intercom provides ‘in app’ messaging functionality.
    Storage period: 1 year
  • Cookie: Intercom
    Name: messenger_install_identifier
    Function: Used to distinguish users.
    Storage period: 1 year
  • Cookie: Intercom
    Name: product_store_identifier
    Function: Used to distinguish users.
    Storage period: 1 year

Switching cookies on and off

You can choose whether or not to accept cookies. With most browsers, cookies are automatically accepted, but usually you can change the settings of your browser so that cookies are not accepted if desired (view your browser help page for exact instructions). If you choose not to accept cookies, you may not be able to make full use of interactive features of this website or other sites you visit.

Deleting your cookies

Most cookies have a best-before date. This means that they automatically expire after a certain period of time and no longer register data from your site visit. You can also choose to manually delete the cookies before the expiry date has expired. For more information about this, you can consult the manual of your browser.

Links to other third party websites

Our internet pages contain links to other websites. This privacy and cookie statement does not apply to websites of third parties that are connected to our website by means of links. We can not guarantee that these third parties handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy policy of these websites before using these websites.

Your legal rights

You may ask Hardcorevapers B.V. for access to the data that’s stored by you. You can also use Hardcorevapers B.V. request that this data be changed, moved, supplemented or removed. You can do this by contacting us via the contact form, sending us an e-mail via This email address is being protected from spambots. You need JavaScript enabled to view it., or by contacting us by telephone on +31 20 214 40 33 on Mondays through Friday between 9.00 and 18.00.

Changes to this privacy and cookie statement

We reserve the right to amend this privacy and cookie statement. Changes will be published on our website. It is therefore advisable to consult this policy regularly, so that you are aware of any changes.

Authority Personal Data

Of course we are happy to help you further if you have complaints about the processing of your personal data. Under the privacy legislation, you have the right to file a complaint with the Dutch Data Protection Authority against our processing of your personal data. You can contact the Dutch Data Protection Authority for this.